What you can expect from us.

We’re here to make your experience with your trusted dog brand simpler and better, every time.

  • Questions? We're here to help.

    We’re easy to talk to, dependable, and helpful. And above all, we’re here to make sure you feel confident in coming to us for all your dog’s favourite essentials.

    Reach Out

  • Issues? We'll make it right.

    We value the trust people place in us by choosing our brand and care deeply about each of our customers. If you didn’t have a great experience with our products, we’re committed to making it right.

    Reach Out

  • Feedback? We're all ears.

    It takes a great deal of effort and thoughtfulness to make a simple product surprise and delight you. That’s why we’re all about leveraging your valued feedback and ideas to continuously improve.

    Reach Out

We’ve got your back

Our team is invested in your experience, loves to help, and will definitely ask for pictures of your dog to share around the office!

We're proud of our

97%

satisfaction rate

800,000

5-star reviews

10,000

customers helped last year

5 hour

response time

Hear from our customers.

Spoiler alert, it's a lot of cute dogs and happy owners!

  • "Thank you for your quick response and excellent customer service!! I’ve shared and will continue to share your company and your great customer service!!"

  • "When I communicated with Earth Rated about my issue, there was genuine concern and attention to getting the issue resolved. They were friendly and made me feel good about reaching out."

  • “I’ve yet to experience such exceptional customer service any where. Kudos to you for providing such out of this world customer service.”

  • “What kind of amazing company are you?! This has genuinely been one of the best interactions with a company I have ever had :)”

  • “You simply do not see customer service of this stature in this day and age. Very impressed!”

We're always listening

When you told us that you kept running out of bags on walks, we added a bright yellow sticker to all of our rolls to warn you when you’re running low.

Proof that making our products simpler and better comes from listening closely to our customers’ needs!

Collection list