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Canada (En) Welcome to FAQs
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General FAQ
General FAQ
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What's your mission?
Earth Rated is on a mission to keep your household, your neighbourhood and even the planet clean from the messes left behind by our pets. That’s why we design innovative products and provide the support pet lovers need to make cleaning up after our pets a little less of a chore, so we can all get back to what’s important – petting dogs.
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Are your products cruelty-free?
Yes! All Earth Rated products are cruelty-free.
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What is your packaging made from?
All of our packaging is made from recycled materials, and we use recyclable paper cores for our poop bag rolls instead of plastic.
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Where can I buy Earth Rated products?
Please visit our Store Locator to find a store or online retailer carrying our products. Earth Rated is popping up everywhere – one poop at a time!
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Where are your products made?
Our bags are manufactured in China in our own facility managed by our team. Our facility is responsibly managed according to North American standards; providing excellent working conditions, good wages and government medical plans.
Our Stain & Odor Remover is made in the USA.
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Where are you located?
Bonjour! Our office is located in Montreal, Canada.
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Why is picking up poop important?
The Environmental Protection Agency (EPA) classifies dog waste as an environmental pollutant, and one gram of dog poop can contain over 23 million bacteria. No matter if you live in a small town or large city, the ecosystem isn’t built to handle dog waste. The best way to be a responsible dog owner is to pick up poop and throw it into the trash (or compost for our light-green bags) to ensure it does not contaminate your environment.
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Can you make custom poop bags?
We sure can! Head over to our private label page and fill out the form and we’ll be in touch shortly.
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Poop bag FAQ
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Are your bags biodegradable?
Our dark green-colored bags contain an EPI additive which helps them to break down, unlike traditional plastic bags. As international standards vary by country, and in order to comply with all labeling regulations, we do not label our bags as biodegradable. We do offer certified compostable bags made from vegetable starches and have been BPI-certified and meet both ASTM D6400 and EN13432 guidelines which allows them to be disposed of in a municipal composting facility that accepts pet waste.
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What does "EPI additive" mean?
EPI is the developer of Totally Degradable Plastic Additive (TDPA) which is the technology used in our green-colored bags. EPI testing shows that TDPA allows the bags to break down as it reacts to variables such as heat, oxygen and agitation, is non-toxic and produces no harmful residue. We invite you to visit their website where you can find some further information on how EPI works!
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Are your bags compostable?
Our light green bags are BPI-certified compostable and are made from vegetable starches. They also meet both ASTM D6400 and EN13432 guidelines which allows them to be disposed of in a municipal composting facility that accepts pet waste. Please note that not all composting facilities may accept pet waste and we suggest verifying with your municipality for details
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Is the lavender scent artificial?
62% of our lavender scent is naturally sourced from essential oils derived from fruits, plants and spices. The remaining 38% is a binding agent that helps the scent adhere to our bags. The lavender scent accounts for 1% of the total make-up of our bags.
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How long can I keep your bags for?
Our dark green-colored bags contain an EPI additive which accelerates the breakdown process, therefore, we recommend keeping them for no more than 24 months. We also suggest storing them in a dry, cool area, as light and heat can accelerate the breakdown process.
Our certified compostable bags are made up of vegetable starches, therefore, we recommend keeping them for no more than 12 months while also storing them in a dry, cool area.
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Help! I am having trouble opening the bags.
Dry fingertips can sometimes make it harder to pull the bag open. If you are having trouble opening them, we suggest pinching the top of the bag to separate the sides or even slightly moistening your fingertips.
Still having trouble? Perhaps trying our handle bags with a wider opening could help! -
How thick are your bags?
Dark Green-colored bags: 15 microns thick
Certified Compostable bags: 20 microns thick
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Do you offer any larger bags for bigger messes?
Our handle bags are extra wide to clean up bigger messes and to accommodate bigger hands!
But we understand that XL dogs sometimes need XL bags! We also offer XL poop bags exclusively available online!
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Do your bags contain latex?
None of our bags nor any of our packaging contains latex.
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Which bags do you recommend for scooping cat litter?
Our handle bags or our XL bags are perfect for cat litter cleanups, as cat litter scoopers can easily fit through the extra-wide openings.
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Stain & Odor Remover FAQ
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What's the best way to remove a stain?
Directions for Use:
On carpet and fabric surfaces (be sure to test the surface for color fastness in an inconspicuous area before using):
1) Vacuum or remove excess soils and stains
2) Pre-wet area with warm water
3) Shake well before use!
4) Spray on stain. Allow to remain for 5-10 minutes.
5) Blot with white cloth or paper towel (do not brush or scrub area)
6) For persistent or heavy stains or odors, repeat steps 1-5
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Is your Stain & Odor remover safe for people and pets?
Our formula is safe and non-toxic for both people and pets.
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What are the ingredients in your Stain & Odor Remover?
- Water
- Bacterial Cultures: naturally occurring bio-enzymatic activity that safely eliminates the odor and removes stains from organic messes
- Fragrance: lavender-scent made from a proprietary blend of ingredients that contains both natural and synthetic ingredients but meet the same International Fragrance Association standards (IRFA).
- Citric Acid and Sodium Hydroxide: these two ingredients are what allow our formula to have a neutral pH balance which allows the bacteria to work more effectively and allows to extend the life of the product
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Where can I use your Stain & Odor Remover?
Recommended for use on:
- Upholstery
- Carpets
- Rugs
- Vinyl tile
- Stone
- Grout
- Concrete
- Even in your laundry! (great for cleaning your pup’s favorite toys!)
Our Stain & Odor Remover is certified by the Carpet and Rug Institute (CRI) to not leave any residue or stains after drying, however, we still recommend testing on a small area first to ensure that no dyes from your carpet will run when wet.
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What types of messes can I use the Stain & Odor Remover on?
Our formula was created to target any organic pet mess. This includes anything resulting from your dog’s dumpster diving, peeing on your brand-new carpet or throwing up on your couch. No matter what surprise you come home to, we’ve got you covered.
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Wipe FAQ
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Are your wipes compostable?
They sure are! Our wipes are certified compostable according to ASTM D6400-12 standards. Please check with your local municipality for compost availability.
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Are your wipes hypoallergenic?
Yup! Our ingredients are carefully selected and include ingredients such as shea butter and aloe for gentle use on skin. Every dog is different, so if your dog has a history of sensitive skin, we recommend using our unscented wipes and testing a small area of the skin to be absolutely sure!
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What are the ingredients?
Lavender:
Water, glycerin, chamomilla recutita flower extract (chamomile), aloe barbadensis leaf extract (aloe vera), shea butter, caprylhydroxamic acid, butylene glycol, hydroxyacetophenone, caprylyl glycol, lavandula angustifolia oil (lavender essential oil), cucumis sativus (cucumber) fruit extract, punica granatum extract (pomegranate), tocopheryl acetate (vitamin e), citric acid, sodium citrate, gluconolactone.
Unscented:
Water, glycerin, chamomilla recutita flower extract (chamomile), aloe barbadensis leaf extract (aloe vera), shea butter, caprylhydroxamic acid, butylene glycol, hydroxyacetophenone, caprylyl glycol, cucumis sativus (cucumber) fruit extract, punica granatum extract (pomegranate), tocopheryl acetate (vitamin e), citric acid, sodium citrate, gluconolactone.
As we take customer feedback super seriously, we heard what you had to say and made some changes! We officially removed the ingredient Propylene Glycol in our last production run of 2020 and have increased the plant-based glycerin which was already in our wipes. These will be in a store near you soon!
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Are your wipes flushable?
For the love of your pipes, no! Our wipes can be disposed of in a municiple composting facility. Your city will thank you for not flushing them down the drain.
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Can I use your wipes to clean my dog's ears or around their eyes?
Our wipes were designed for everyday external use only. The skin around the ears and eyes are extremely sensitive, and therefore should be treated with extra care. Every dog is different, so if your dog has a history of sensitive skin, we recommend using our unscented wipes and testing a small area of the skin to be absolutely sure!
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Can I use these wipes on my cat?
Yes! Although we made these wipes specifically for dogs, they are gentle enough for cats too. Just avoid cleaning inside the eyes and ears, as our wipes were made for external use. Every animal is different, so we recommend using our unscented wipes and testing a small area of the skin to be extra safe!
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Where are your wipes made?
Our wipes are made using LenzingTM Viscose Fibers. Our manufacturing facility is located in China and has exceeded the standards set forth by international organizations required by baby and facial wipes manufacturers. These certifications include: Nordic Swan Ecolabel, ISO 9001, Good Manufacturing Practice (GMPc), BCR, GMP, as well as EPA compliance for ensuring the proper disposal of water and waste.
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Are your wipes vegan?
Yes they are! They include only the finest plant-based ingredients for your pup.
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Earth Rated is on a mission to keep your household, your neighbourhood and even the planet clean from the messes left behind by our pets. That’s why we design innovative products and provide the support pet lovers need to make cleaning up after our pets a little less of a chore, so we can all get back to what’s important – petting dogs.
Yes! All Earth Rated products are cruelty-free.
All of our packaging is made from recycled materials, and we use recyclable paper cores for our poop bag rolls instead of plastic.
Please visit our Store Locator to find a store or online retailer carrying our products. Earth Rated is popping up everywhere – one poop at a time!
Our bags are manufactured in China in our own facility managed by our team. Our facility is responsibly managed according to North American standards; providing excellent working conditions, good wages and government medical plans.
Our Stain & Odor Remover is made in the USA.
Bonjour! Our office is located in Montreal, Canada.
The Environmental Protection Agency (EPA) classifies dog waste as an environmental pollutant, and one gram of dog poop can contain over 23 million bacteria. No matter if you live in a small town or large city, the ecosystem isn’t built to handle dog waste. The best way to be a responsible dog owner is to pick up poop and throw it into the trash (or compost for our light-green bags) to ensure it does not contaminate your environment.
We sure can! Head over to our private label page and fill out the form and we’ll be in touch shortly.
Our dark green-colored bags contain an EPI additive which helps them to break down, unlike traditional plastic bags. As international standards vary by country, and in order to comply with all labeling regulations, we do not label our bags as biodegradable. We do offer certified compostable bags made from vegetable starches and have been BPI-certified and meet both ASTM D6400 and EN13432 guidelines which allows them to be disposed of in a municipal composting facility that accepts pet waste.
EPI is the developer of Totally Degradable Plastic Additive (TDPA) which is the technology used in our green-colored bags. EPI testing shows that TDPA allows the bags to break down as it reacts to variables such as heat, oxygen and agitation, is non-toxic and produces no harmful residue. We invite you to visit their website where you can find some further information on how EPI works!
Our light green bags are BPI-certified compostable and are made from vegetable starches. They also meet both ASTM D6400 and EN13432 guidelines which allows them to be disposed of in a municipal composting facility that accepts pet waste. Please note that not all composting facilities may accept pet waste and we suggest verifying with your municipality for details
62% of our lavender scent is naturally sourced from essential oils derived from fruits, plants and spices. The remaining 38% is a binding agent that helps the scent adhere to our bags. The lavender scent accounts for 1% of the total make-up of our bags.
Our dark green-colored bags contain an EPI additive which accelerates the breakdown process, therefore, we recommend keeping them for no more than 24 months. We also suggest storing them in a dry, cool area, as light and heat can accelerate the breakdown process.
Our certified compostable bags are made up of vegetable starches, therefore, we recommend keeping them for no more than 12 months while also storing them in a dry, cool area.
Dry fingertips can sometimes make it harder to pull the bag open. If you are having trouble opening them, we suggest pinching the top of the bag to separate the sides or even slightly moistening your fingertips.
Still having trouble? Perhaps trying our handle bags with a wider opening could help!
Dark Green-colored bags: 15 microns thick
Certified Compostable bags: 20 microns thick
Our handle bags are extra wide to clean up bigger messes and to accommodate bigger hands!
But we understand that XL dogs sometimes need XL bags! We also offer XL poop bags exclusively available online!
None of our bags nor any of our packaging contains latex.
Our handle bags or our XL bags are perfect for cat litter cleanups, as cat litter scoopers can easily fit through the extra-wide openings.
Directions for Use:
On carpet and fabric surfaces (be sure to test the surface for color fastness in an inconspicuous area before using):
1) Vacuum or remove excess soils and stains
2) Pre-wet area with warm water
3) Shake well before use!
4) Spray on stain. Allow to remain for 5-10 minutes.
5) Blot with white cloth or paper towel (do not brush or scrub area)
6) For persistent or heavy stains or odors, repeat steps 1-5
Our formula is safe and non-toxic for both people and pets.
- Water
- Bacterial Cultures: naturally occurring bio-enzymatic activity that safely eliminates the odor and removes stains from organic messes
- Fragrance: lavender-scent made from a proprietary blend of ingredients that contains both natural and synthetic ingredients but meet the same International Fragrance Association standards (IRFA).
- Citric Acid and Sodium Hydroxide: these two ingredients are what allow our formula to have a neutral pH balance which allows the bacteria to work more effectively and allows to extend the life of the product
Recommended for use on:
- Upholstery
- Carpets
- Rugs
- Vinyl tile
- Stone
- Grout
- Concrete
- Even in your laundry! (great for cleaning your pup’s favorite toys!)
Our Stain & Odor Remover is certified by the Carpet and Rug Institute (CRI) to not leave any residue or stains after drying, however, we still recommend testing on a small area first to ensure that no dyes from your carpet will run when wet.
Our formula was created to target any organic pet mess. This includes anything resulting from your dog’s dumpster diving, peeing on your brand-new carpet or throwing up on your couch. No matter what surprise you come home to, we’ve got you covered.
They sure are! Our wipes are certified compostable according to ASTM D6400-12 standards. Please check with your local municipality for compost availability.
Yup! Our ingredients are carefully selected and include ingredients such as shea butter and aloe for gentle use on skin. Every dog is different, so if your dog has a history of sensitive skin, we recommend using our unscented wipes and testing a small area of the skin to be absolutely sure!
Lavender:
Water, glycerin, chamomilla recutita flower extract (chamomile), aloe barbadensis leaf extract (aloe vera), shea butter, caprylhydroxamic acid, butylene glycol, hydroxyacetophenone, caprylyl glycol, lavandula angustifolia oil (lavender essential oil), cucumis sativus (cucumber) fruit extract, punica granatum extract (pomegranate), tocopheryl acetate (vitamin e), citric acid, sodium citrate, gluconolactone.
Unscented:
Water, glycerin, chamomilla recutita flower extract (chamomile), aloe barbadensis leaf extract (aloe vera), shea butter, caprylhydroxamic acid, butylene glycol, hydroxyacetophenone, caprylyl glycol, cucumis sativus (cucumber) fruit extract, punica granatum extract (pomegranate), tocopheryl acetate (vitamin e), citric acid, sodium citrate, gluconolactone.
As we take customer feedback super seriously, we heard what you had to say and made some changes! We officially removed the ingredient Propylene Glycol in our last production run of 2020 and have increased the plant-based glycerin which was already in our wipes. These will be in a store near you soon!
For the love of your pipes, no! Our wipes can be disposed of in a municiple composting facility. Your city will thank you for not flushing them down the drain.
Our wipes were designed for everyday external use only. The skin around the ears and eyes are extremely sensitive, and therefore should be treated with extra care. Every dog is different, so if your dog has a history of sensitive skin, we recommend using our unscented wipes and testing a small area of the skin to be absolutely sure!
Yes! Although we made these wipes specifically for dogs, they are gentle enough for cats too. Just avoid cleaning inside the eyes and ears, as our wipes were made for external use. Every animal is different, so we recommend using our unscented wipes and testing a small area of the skin to be extra safe!
Our wipes are made using LenzingTM Viscose Fibers. Our manufacturing facility is located in China and has exceeded the standards set forth by international organizations required by baby and facial wipes manufacturers. These certifications include: Nordic Swan Ecolabel, ISO 9001, Good Manufacturing Practice (GMPc), BCR, GMP, as well as EPA compliance for ensuring the proper disposal of water and waste.
Yes they are! They include only the finest plant-based ingredients for your pup.
