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Canada (En) Welcome to FAQs
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General FAQ
General FAQ
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What's your mission?
Earth Rated is on a mission to keep your household, your neighbourhood and even the planet clean from the messes left behind by our pets. That’s why we design innovative products and provide the support pet lovers need to make cleaning up after our pets a little less of a chore, so we can all get back to what’s important – petting dogs.
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Are your products cruelty-free?
Yes! All Earth Rated products are cruelty-free.
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What is your packaging made from?
All of our packaging is made from recycled materials, and we use recyclable paper cores for our poop bag rolls instead of plastic.
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Where can I buy Earth Rated products?
Please visit our Store Locator to find a store or online retailer carrying our products. Earth Rated is popping up everywhere – one poop at a time!
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Where are your products made?
Our bags are manufactured in China in our own facility managed by our team. Our facility is responsibly managed according to North American standards; providing excellent working conditions, good wages and government medical plans.
Our Stain & Odor Remover is made in the USA.
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Where are you located?
Bonjour! Our office is located in Montreal, Canada.
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Why is picking up poop important?
The Environmental Protection Agency (EPA) classifies dog waste as an environmental pollutant, and one gram of dog poop can contain over 23 million bacteria. No matter if you live in a small town or large city, the ecosystem isn’t built to handle dog waste. The best way to be a responsible dog owner is to pick up poop and throw it into the trash (or compost for our light-green bags) to ensure it does not contaminate your environment.
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Can you make custom poop bags?
We sure can! Head over to our private label page and fill out the form and we’ll be in touch shortly.
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Poop bag FAQ
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Are your bags biodegradable?
Earth Rated offers two different types of poop bag options:
Certified Compostable Poop Bags
These compostable bags are made from a blend of vegetable starches and PBAT and meet the ASTM D6400 standard for municipal composting as well as the EN13432 Home and Industrial standards for compostability. So what does that mean? If we look at the most stringent standard (EN13432) in a Home Compost environment, then at least 90% of the material will have degraded within 12 months at room temperature. This is obviously accelerated if you add the same material to an Industrial composting environment where there is larger control of heat and moisture.If you’re using municipal compost, be sure to check whether pet waste is accepted in your local composting facility before dropping a bag full of poop in your compost bin. And if you are using a home compost bin, be sure to not use the resulting compost on food crops.
Dark Green Poop Bags
Our dark-green coloured bags are made from PE and for countries outside of the EU/UK, contain the Totally Degradable Plastic Additive (made by EPI) and fall within the definition of oxo-biodegradable. The TDPA additive is added to the bag mixture and allows an acceleration of the breakdown time (60% degradation within 24 months) when the bag is exposed to anaerobic landfill conditions (heat, oxygen, agitation and moisture). It is super important to properly dispose used poop bags in the trash. That way it’s destined for landfill and will be within a controlled environment exposed to the right conditions to breakdown. -
What does "EPI additive" mean?
EPI is the developer of Totally Degradable Plastic Additive (TDPA) which is the technology used in our green-colored bags. EPI testing shows that TDPA allows the bags to break down as it reacts to variables such as heat, oxygen and agitation, is non-toxic and produces no harmful residue. We invite you to visit their website where you can find some further information on how EPI works!
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Is the lavender scent artificial?
62% of our lavender scent is naturally sourced from essential oils derived from fruits, plants and spices. The remaining 38% is a binding agent that helps the scent adhere to our bags. The lavender scent accounts for 1% of the total make-up of our bags.
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How long can I keep your bags for?
Our dark green-colored bags contain an EPI additive which accelerates the breakdown process, therefore, we recommend keeping them for no more than 24 months. We also suggest storing them in a dry, cool area, as light and heat can accelerate the breakdown process.
Our certified compostable bags are made up of vegetable starches, therefore, we recommend keeping them for no more than 12 months while also storing them in a dry, cool area.
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Help! I am having trouble opening the bags.
Dry fingertips can sometimes make it harder to pull the bag open. If you are having trouble opening them, we suggest pinching the top of the bag to separate the sides or even slightly moistening your fingertips.
Still having trouble? Perhaps trying our handle bags with a wider opening could help! -
How thick are your bags?
Dark Green-colored bags: 15 microns thick
Certified Compostable bags: 20 microns thick
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Do you offer any larger bags for bigger messes?
Our handle bags are extra wide to clean up bigger messes and to accommodate bigger hands!
But we understand that XL dogs sometimes need XL bags! We also offer XL poop bags exclusively available online!
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Do your bags contain latex?
None of our bags nor any of our packaging contains latex.
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Which bags do you recommend for scooping cat litter?
Our handle bags or our XL bags are perfect for cat litter cleanups, as cat litter scoopers can easily fit through the extra-wide openings.
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Compostable Poop bag FAQ
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What certifications do your compostable poop bags meet?
Our certified compostable bags meet the ASTM D6400 standard for municipal composting as well as the EN13432 Home and Industrial standards for compostability.
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What are your certified compostable poop bags made up of?
Our certified compostable bags are made from a blend of veggie starches and PBAT bioplastics (a great polymer that degrades in compost conditions). They are latex-free and feature a recyclable cardboard roll core, made from recycled materials. Because when it comes to reducing our carbon paw print, every detail counts!
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Can I put your compostable poop bags in my backyard compost?
Yes! These bags are certified for home composting. That said, we don’t recommend using the soil to grow your dinner! If you keep your pile at an ambient temperature of 75 degrees F (24 degrees C), both the bag and your pup’s poop will break down by approximately 90% in one year.
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Can I put your compostable poop bags in my city compost?
Yes! Just be sure to check if your city’s municipal composting accepts pet waste first, as not all facilities are equipped for it.
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How long can I keep these bags for?
Our bags are designed to break down over time. We recommend keeping them in a dark and dry place in your home, for no longer than 12 months. Trust us, it’s better if they break down after you’ve used them!
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How thick are your certified compostable poop bags?
Our compostable bags are 20 microns thick or 0.79mil – our thickest bag yet!
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Where are your compostable bags made?
Our bags are manufactured in China in our own facility, responsibly managed by North American Standards. We provide all our team members, overseas and in Montreal, good wages, health care and excellent working conditions.
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Stain & Odor Remover FAQ
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What's the best way to remove a stain?
Directions for Use:
On carpet and fabric surfaces (be sure to test the surface for color fastness in an inconspicuous area before using):
1) Vacuum or remove excess soils and stains
2) Pre-wet area with warm water
3) Shake well before use!
4) Spray on stain. Allow to remain for 5-10 minutes.
5) Blot with white cloth or paper towel (do not brush or scrub area)
6) For persistent or heavy stains or odors, repeat steps 1-5
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Is your Stain & Odor remover safe for people and pets?
Our formula is safe and non-toxic for both people and pets.
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What are the ingredients in your Stain & Odor Remover?
- Water
- Bacterial Cultures: naturally occurring bio-enzymatic activity that safely eliminates the odor and removes stains from organic messes
- Fragrance: lavender-scent made from a proprietary blend of ingredients that contains both natural and synthetic ingredients but meet the same International Fragrance Association standards (IRFA).
- Citric Acid and Sodium Hydroxide: these two ingredients are what allow our formula to have a neutral pH balance which allows the bacteria to work more effectively and allows to extend the life of the product
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Where can I use your Stain & Odor Remover?
Recommended for use on:
- Upholstery
- Carpets
- Rugs
- Vinyl tile
- Stone
- Grout
- Concrete
- Even in your laundry! (great for cleaning your pup’s favorite toys!)
Our Stain & Odor Remover is certified by the Carpet and Rug Institute (CRI) to not leave any residue or stains after drying, however, we still recommend testing on a small area first to ensure that no dyes from your carpet will run when wet.
-
What types of messes can I use the Stain & Odor Remover on?
Our formula was created to target any organic pet mess. This includes anything resulting from your dog’s dumpster diving, peeing on your brand-new carpet or throwing up on your couch. No matter what surprise you come home to, we’ve got you covered.
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Wipe FAQ
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Are your wipes compostable?
They sure are! Our wipes are certified compostable according to ASTM D6400-12 standards. Please check with your local municipality for compost availability.
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Are your wipes hypoallergenic?
Yup! Our ingredients are carefully selected and include ingredients such as shea butter and aloe for gentle use on skin. Every dog is different, so if your dog has a history of sensitive skin, we recommend using our unscented wipes and testing a small area of the skin to be absolutely sure!
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What are the ingredients?
Lavender:
Water, glycerin, chamomilla recutita flower extract (chamomile), aloe barbadensis leaf extract (aloe vera), shea butter, caprylhydroxamic acid, butylene glycol, hydroxyacetophenone, caprylyl glycol, lavandula angustifolia oil (lavender essential oil), cucumis sativus (cucumber) fruit extract, punica granatum extract (pomegranate), tocopheryl acetate (vitamin e), citric acid, sodium citrate, gluconolactone.
Unscented:
Water, glycerin, chamomilla recutita flower extract (chamomile), aloe barbadensis leaf extract (aloe vera), shea butter, caprylhydroxamic acid, butylene glycol, hydroxyacetophenone, caprylyl glycol, cucumis sativus (cucumber) fruit extract, punica granatum extract (pomegranate), tocopheryl acetate (vitamin e), citric acid, sodium citrate, gluconolactone.
As we take customer feedback super seriously, we heard what you had to say and made some changes! We officially removed the ingredient Propylene Glycol in our last production run of 2020 and have increased the plant-based glycerin which was already in our wipes. These will be in a store near you soon!
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Are your wipes flushable?
For the love of your pipes, no! Our wipes can be disposed of in a municiple composting facility. Your city will thank you for not flushing them down the drain.
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Can I use your wipes to clean my dog's ears or around their eyes?
Our wipes were designed for everyday external use only. The skin around the ears and eyes are extremely sensitive, and therefore should be treated with extra care. Every dog is different, so if your dog has a history of sensitive skin, we recommend using our unscented wipes and testing a small area of the skin to be absolutely sure!
-
Can I use these wipes on my cat?
Yes! Although we made these wipes specifically for dogs, they are gentle enough for cats too. Just avoid cleaning inside the eyes and ears, as our wipes were made for external use. Every animal is different, so we recommend using our unscented wipes and testing a small area of the skin to be extra safe!
-
Where are your wipes made?
Our wipes are made using LenzingTM Viscose Fibers. Our manufacturing facility is located in China and has exceeded the standards set forth by international organizations required by baby and facial wipes manufacturers. These certifications include: Nordic Swan Ecolabel, ISO 9001, Good Manufacturing Practice (GMPc), BCR, GMP, as well as EPA compliance for ensuring the proper disposal of water and waste.
-
Are your wipes vegan?
Yes they are! They include only the finest plant-based ingredients for your pup.
-
How long until the Compostable Dog Wipes completely break down?
Within composting conditions, they’ve been tested to break down after 6 weeks and were actually mixed with barley and cress plants and confirmed they regenerate within 7-13 days!
-
What are your wipes made of?
Our wipes are made from Lenzing Veocel Fibres which is a woven fibre made from sustainably sourced forests. Being USDA Certified 99% Biobased means that all of the ingredients are made from sustainable sources; in our case, it refers to the pulp, wood and fiber!
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Earth Rated is on a mission to keep your household, your neighbourhood and even the planet clean from the messes left behind by our pets. That’s why we design innovative products and provide the support pet lovers need to make cleaning up after our pets a little less of a chore, so we can all get back to what’s important – petting dogs.
Yes! All Earth Rated products are cruelty-free.
All of our packaging is made from recycled materials, and we use recyclable paper cores for our poop bag rolls instead of plastic.
Please visit our Store Locator to find a store or online retailer carrying our products. Earth Rated is popping up everywhere – one poop at a time!
Our bags are manufactured in China in our own facility managed by our team. Our facility is responsibly managed according to North American standards; providing excellent working conditions, good wages and government medical plans.
Our Stain & Odor Remover is made in the USA.
Bonjour! Our office is located in Montreal, Canada.
The Environmental Protection Agency (EPA) classifies dog waste as an environmental pollutant, and one gram of dog poop can contain over 23 million bacteria. No matter if you live in a small town or large city, the ecosystem isn’t built to handle dog waste. The best way to be a responsible dog owner is to pick up poop and throw it into the trash (or compost for our light-green bags) to ensure it does not contaminate your environment.
We sure can! Head over to our private label page and fill out the form and we’ll be in touch shortly.
Earth Rated offers two different types of poop bag options:
Certified Compostable Poop Bags
These compostable bags are made from a blend of vegetable starches and PBAT and meet the ASTM D6400 standard for municipal composting as well as the EN13432 Home and Industrial standards for compostability. So what does that mean? If we look at the most stringent standard (EN13432) in a Home Compost environment, then at least 90% of the material will have degraded within 12 months at room temperature. This is obviously accelerated if you add the same material to an Industrial composting environment where there is larger control of heat and moisture.
If you’re using municipal compost, be sure to check whether pet waste is accepted in your local composting facility before dropping a bag full of poop in your compost bin. And if you are using a home compost bin, be sure to not use the resulting compost on food crops.
Dark Green Poop Bags
Our dark-green coloured bags are made from PE and for countries outside of the EU/UK, contain the Totally Degradable Plastic Additive (made by EPI) and fall within the definition of oxo-biodegradable. The TDPA additive is added to the bag mixture and allows an acceleration of the breakdown time (60% degradation within 24 months) when the bag is exposed to anaerobic landfill conditions (heat, oxygen, agitation and moisture). It is super important to properly dispose used poop bags in the trash. That way it’s destined for landfill and will be within a controlled environment exposed to the right conditions to breakdown.
EPI is the developer of Totally Degradable Plastic Additive (TDPA) which is the technology used in our green-colored bags. EPI testing shows that TDPA allows the bags to break down as it reacts to variables such as heat, oxygen and agitation, is non-toxic and produces no harmful residue. We invite you to visit their website where you can find some further information on how EPI works!
62% of our lavender scent is naturally sourced from essential oils derived from fruits, plants and spices. The remaining 38% is a binding agent that helps the scent adhere to our bags. The lavender scent accounts for 1% of the total make-up of our bags.
Our dark green-colored bags contain an EPI additive which accelerates the breakdown process, therefore, we recommend keeping them for no more than 24 months. We also suggest storing them in a dry, cool area, as light and heat can accelerate the breakdown process.
Our certified compostable bags are made up of vegetable starches, therefore, we recommend keeping them for no more than 12 months while also storing them in a dry, cool area.
Dry fingertips can sometimes make it harder to pull the bag open. If you are having trouble opening them, we suggest pinching the top of the bag to separate the sides or even slightly moistening your fingertips.
Still having trouble? Perhaps trying our handle bags with a wider opening could help!
Dark Green-colored bags: 15 microns thick
Certified Compostable bags: 20 microns thick
Our handle bags are extra wide to clean up bigger messes and to accommodate bigger hands!
But we understand that XL dogs sometimes need XL bags! We also offer XL poop bags exclusively available online!
None of our bags nor any of our packaging contains latex.
Our handle bags or our XL bags are perfect for cat litter cleanups, as cat litter scoopers can easily fit through the extra-wide openings.
Our certified compostable bags meet the ASTM D6400 standard for municipal composting as well as the EN13432 Home and Industrial standards for compostability.
Our certified compostable bags are made from a blend of veggie starches and PBAT bioplastics (a great polymer that degrades in compost conditions). They are latex-free and feature a recyclable cardboard roll core, made from recycled materials. Because when it comes to reducing our carbon paw print, every detail counts!
Yes! These bags are certified for home composting. That said, we don’t recommend using the soil to grow your dinner! If you keep your pile at an ambient temperature of 75 degrees F (24 degrees C), both the bag and your pup’s poop will break down by approximately 90% in one year.
Yes! Just be sure to check if your city’s municipal composting accepts pet waste first, as not all facilities are equipped for it.
Our bags are designed to break down over time. We recommend keeping them in a dark and dry place in your home, for no longer than 12 months. Trust us, it’s better if they break down after you’ve used them!
Our compostable bags are 20 microns thick or 0.79mil – our thickest bag yet!
Our bags are manufactured in China in our own facility, responsibly managed by North American Standards. We provide all our team members, overseas and in Montreal, good wages, health care and excellent working conditions.
Directions for Use:
On carpet and fabric surfaces (be sure to test the surface for color fastness in an inconspicuous area before using):
1) Vacuum or remove excess soils and stains
2) Pre-wet area with warm water
3) Shake well before use!
4) Spray on stain. Allow to remain for 5-10 minutes.
5) Blot with white cloth or paper towel (do not brush or scrub area)
6) For persistent or heavy stains or odors, repeat steps 1-5
Our formula is safe and non-toxic for both people and pets.
- Water
- Bacterial Cultures: naturally occurring bio-enzymatic activity that safely eliminates the odor and removes stains from organic messes
- Fragrance: lavender-scent made from a proprietary blend of ingredients that contains both natural and synthetic ingredients but meet the same International Fragrance Association standards (IRFA).
- Citric Acid and Sodium Hydroxide: these two ingredients are what allow our formula to have a neutral pH balance which allows the bacteria to work more effectively and allows to extend the life of the product
Recommended for use on:
- Upholstery
- Carpets
- Rugs
- Vinyl tile
- Stone
- Grout
- Concrete
- Even in your laundry! (great for cleaning your pup’s favorite toys!)
Our Stain & Odor Remover is certified by the Carpet and Rug Institute (CRI) to not leave any residue or stains after drying, however, we still recommend testing on a small area first to ensure that no dyes from your carpet will run when wet.
Our formula was created to target any organic pet mess. This includes anything resulting from your dog’s dumpster diving, peeing on your brand-new carpet or throwing up on your couch. No matter what surprise you come home to, we’ve got you covered.
They sure are! Our wipes are certified compostable according to ASTM D6400-12 standards. Please check with your local municipality for compost availability.
Yup! Our ingredients are carefully selected and include ingredients such as shea butter and aloe for gentle use on skin. Every dog is different, so if your dog has a history of sensitive skin, we recommend using our unscented wipes and testing a small area of the skin to be absolutely sure!
Lavender:
Water, glycerin, chamomilla recutita flower extract (chamomile), aloe barbadensis leaf extract (aloe vera), shea butter, caprylhydroxamic acid, butylene glycol, hydroxyacetophenone, caprylyl glycol, lavandula angustifolia oil (lavender essential oil), cucumis sativus (cucumber) fruit extract, punica granatum extract (pomegranate), tocopheryl acetate (vitamin e), citric acid, sodium citrate, gluconolactone.
Unscented:
Water, glycerin, chamomilla recutita flower extract (chamomile), aloe barbadensis leaf extract (aloe vera), shea butter, caprylhydroxamic acid, butylene glycol, hydroxyacetophenone, caprylyl glycol, cucumis sativus (cucumber) fruit extract, punica granatum extract (pomegranate), tocopheryl acetate (vitamin e), citric acid, sodium citrate, gluconolactone.
As we take customer feedback super seriously, we heard what you had to say and made some changes! We officially removed the ingredient Propylene Glycol in our last production run of 2020 and have increased the plant-based glycerin which was already in our wipes. These will be in a store near you soon!
For the love of your pipes, no! Our wipes can be disposed of in a municiple composting facility. Your city will thank you for not flushing them down the drain.
Our wipes were designed for everyday external use only. The skin around the ears and eyes are extremely sensitive, and therefore should be treated with extra care. Every dog is different, so if your dog has a history of sensitive skin, we recommend using our unscented wipes and testing a small area of the skin to be absolutely sure!
Yes! Although we made these wipes specifically for dogs, they are gentle enough for cats too. Just avoid cleaning inside the eyes and ears, as our wipes were made for external use. Every animal is different, so we recommend using our unscented wipes and testing a small area of the skin to be extra safe!
Our wipes are made using LenzingTM Viscose Fibers. Our manufacturing facility is located in China and has exceeded the standards set forth by international organizations required by baby and facial wipes manufacturers. These certifications include: Nordic Swan Ecolabel, ISO 9001, Good Manufacturing Practice (GMPc), BCR, GMP, as well as EPA compliance for ensuring the proper disposal of water and waste.
Yes they are! They include only the finest plant-based ingredients for your pup.
Within composting conditions, they’ve been tested to break down after 6 weeks and were actually mixed with barley and cress plants and confirmed they regenerate within 7-13 days!
Our wipes are made from Lenzing Veocel Fibres which is a woven fibre made from sustainably sourced forests. Being USDA Certified 99% Biobased means that all of the ingredients are made from sustainable sources; in our case, it refers to the pulp, wood and fiber!
