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We’re all about making our customers’ lives simpler and better, and that means allowing you to find a quick answer to some common questions below.
If you’re still looking for help or want to share some valuable feedback, get in touch!
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We love making your life simpler with quick answers to some common questions.
General
Pet waste is a nonpoint source pollutant. This means that when it’s not picked up, it can wash into runoff water and pollute waterways. Pet waste can also contain harmful viruses and bacteria, as well as nutrients from pet food that can throw ecosystems off balance. Let’s all do our part to keep water and green spaces clean.
You can find us in 20,000+ stores worldwide. Use our Store Locator to find a store or online retailer that carries our products.
Our office is located in Montreal, Canada. Come say Bonjour!
Our mission is to make everyday moments for people and their dogs simpler and better. We do this by designing innovative products that are thoughtfully-unexpected.
In 2009, we set out to encourage responsible dog-ownership by creating poop bags and a dispenser that made picking up less of a chore. Today, we’re the dog brand you know and trust. As a B Corp certified company, we integrate environmental and social considerations into everything we do. From our poop bags being made using 65% certified post-consumer recycled plastic, to our community partnerships, we’ve taken everything into consideration when developing our products. We’re always evolving. We put community first. And we’re rooted in responsibility.
Poop Bags
Shop nowThey are 15 microns thick, making them tough enough for even the biggest mess.
We do. Our easy-tie handle bags are extra wide and perfect for handling big messes. Our refill rolls are also surprisingly long (measuring 9”x13”), and roomy enough to pick up after dogs of all sizes.
Our head office is located in Montréal Quebec and our bags are manufactured in China.
We make a lot of bags. By using 65% certified post-consumer recycled plastic, at the volume we produce, we’re able to give a second life to more than 5 million pounds (2.2 million kilograms) of landfill-bound plastic every year. We use less energy, and are less reliant on fossil fuels, because we’re not creating plastic from scratch. And we’re contributing to the circular economy and efforts to reduce plastic waste. By choosing bags made from 65% post-consumer recycled plastic, you’re helping to reduce plastic waste, too. Learn more about Responsibility at Earth Rated.
Dog Grooming Wipes
Shop nowOur wipes are perfect for quick cleanups of paws, face, body and bum. They’re soft, large (8"x8" or 20x20cm), and made of plant-based material that is Certified USDA 99% Biobased—meaning it comes from a renewable source. They’re hypoallergenic, free of alcohol and parabens, and gentle enough for daily use.
Lavender: Water, glycerin, chamomilla recutita flower extract (chamomile), aloe barbadensis leaf extract (aloe vera), shea butter, caprylhydroxamic acid, butylene glycol, hydroxyacetophenone, caprylyl glycol, lavandula angustifolia oil (lavender essential oil), cucumis sativus (cucumber) fruit extract, punica granatum extract (pomegranate), tocopheryl acetate (vitamin e), citric acid, sodium citrate, gluconolactone.
Unscented: Water, glycerin, chamomilla recutita flower extract (chamomile), aloe barbadensis leaf extract (aloe vera), shea butter, caprylhydroxamic acid, butylene glycol, hydroxyacetophenone, caprylyl glycol, cucumis sativus (cucumber) fruit extract, punica granatum extract (pomegranate), tocopheryl acetate (vitamin e), citric acid, sodium citrate, gluconolactone.
Our wipes are made of Lenzing VEOCEL™fibers derived from wood grown in responsibly managed forests. Our wipes have earned the USDA Certified Biobased Product label. Third-party verification concluded that our wipes' content is 99% biobased and comes from a renewable source (cellulose).
Our wipes should not be flushed as we have not specifically tested the impact that this might have on your system.
Absolutely. Our wipes are cruelty-free and Leaping Bunny certified.
Toys
Shop nowOur toys are available for purchase online on Amazon.com, Amazon.ca and Chewy.com right now. We're working on getting the toys to Europe as soon as we can. Expect to see them on shelves in 2024, and make sure to follow us on Instagram so that you can be the first to know!
Our toys have been tested and are top-rack dishwasher safe. We recommend putting them in the dishwasher for a quick and easy clean. Alternatively, a quick soak and scrub in a sink works great too. If cleaning by hand we recommend a bottle brush for any hard to clean areas.
All of our toys have been rigorously tested by a third party for durability and resistance to biting and pulling. If your dog is an aggressive chewer, we do recommend sizing up. Please remember that no dog toy is indestructible and we encourage you to supervise play at all times and discontinue use if the toy shows signs of damage.
Safe play can be this simple. Please ensure to choose the right size for your dog and read the instructions of use/ disclaimer.
Our chew, tug, fetch and treat toys are made of responsibly-sourced PEFC certified natural rubber and designed for durability. Our fly toy is made of TPE (thermoplastic elastomer) and was designed to be light and float on water.
Our chew, treat, tug and fetch toys are made in Vietnam. Our fly toy is made in China.
Our chew, tug, fetch and treat toys are made of responsibly-sourced natural rubber from a PEFC certified sourced in Vietnam. Our fly toy is made from thermoplastic elastomer (TPE) material in China.
We’re as committed to your satisfaction as we are to offering quality-designed products. Feedback from our customers and community means everything to us. Not only do we take it to heart, we use it to improve our products and how we do business.If your Earth Rated experience has left something to be desired, please don’t hesitate to let us know. We’ll make it right.
Choose toys that are appropriate for your dog’s size and strength. Refer to the sizing chart/guidelines on each product page for the for the appropriate toy size for your dog. Size up when in doubt.
Safe play can be this simple.
Supervise use at all times. No dog toy is indestructible. Choose toys that are appropriate for your dog’s size, strength, and chew habits.
Clean and inspect your toys frequently. Worn and damaged toys should be discarded. Loose pieces can be harmful if swallowed. If you think your dog has swallowed a piece of the toy, promptly call your veterinarian.
Intended for dogs only. This is not a toy for children. Please keep out of reach of children.